Help & Support

There is none. We don’t provide any. Go away. 

No, really.

Really really.

Only if you give us cookies.

Chocolate ones.

kitty is from Europe, so the chocolate better be pretty magical. She also doesn’t like fish, fancy that .. a kitty that doesn’t like the fishy … poor kitty.

Kitty would say she doesn’t offer support for Catznip in the sense that while she really does wish she could help everyone, she simply doesn’t have enough time to help with problems that do not directly relate to changes she has made (ie a bug that’s part of the official viewer) or things that just relate to Second Life in general. But she can’t .. it’s so sad.

Join the Group!

Still here? Damn .. ok, your first port of call should be the in world group dedicated to Catznip. You can also paste the following in chat in the viewer to get a click-able link.

secondlife:///app/group/0ca3355c-c72c-4db5-d2e2-79127a134d55/about

Kitty is worried this will sound mean or dismissive, but really we prefer to set a realistic expectation; If we can – or have the time to – we probably will help, but if it’s outside of the “Catznip – or RLVa – scope” then there is a good chance we will just refer you to the Second Life forums or knowledge base, unless you are made from chocolate, then we will just eat you. Om nom nom.

Catznip & RLVa Bugs or Crashes – Poke the Issue Tracker!

Poke the sleepy kitty, poke it with a stick, a cold wet fishy stick and scream as it shreds you to itty-bitty little pieces. Alternatively, filling out a bug report on the Catznip Issue Tracker will always be well received and get our full attention .. you can even suggest features!

If you want to contact us personally, Kitty says ….

The preferred way to contact us is to drop a notecard on Catznip Catnap. Yes, that is an alt, but with RLVa it’s been my experience that when people either IM or drop notecards on me every now and then I’ll (completely unintentionally) forget about it until much later (or it might simply get lost between all the notecard store update spam that’s there everytime I log on).

We read anything that’s dropped or sent to Catznip Catnap and as a side-benefit to you: since the poor test account has no friends it’s actually a lot easier.

If you want to peek if we’re online you can search for Trinity Dejavu or Kitty Barnett but if we’re not or can’t respond then please do just send offline IMs and notecards to Catznip instead. If we’re pre-occupied might still ask you to drop a notecard on Catznip as a reminder.

…. isn’t she nice. I think so.